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Voice voice shares full protection - Yueyang voice voice scouts and check-in staff pick up the best quality
Time：2024-11-19
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Recently, a wallet loss incident handled by Yueyang Sonxun operation monitoring center occurred in Yueyang, involving the amount of 5088 yuan, bank cards and other types of cards 7. Yueyang Sonxun monitoring center operator cooperated with local bank outlets to successfully return the owner's wallet. The handling of the incident, on the one hand, confirmed the ability of Sonxun shares to deal with emergencies, and on the other hand, reflected the attitude of Yueyang local monitoring and operation center staff to work responsibly and adhere to the bottom line.
Course of event
At 22:10 on the night of the Mid-Autumn Festival on September 10, 2022, when the local inspector Shi Zhixiang inspected the Yueyang branch of China Construction Bank, he found a wallet on the ATM, and initially saw that there was a large amount of cash and several bank cards. Shi Zhixiang immediately contacted the monitoring center and reported the situation to the superior leadership. Monitoring center shift operator Fang Yan immediately went to the scene, and Shi Zhixiang in the self-service area under the monitoring of counting the money in the bag, while recording video with a mobile phone card. After checking, the bag contained a total of 5088 yuan in cash, bank cards and other types of 7 cards, no identification and contact information.
After asking the leadership of the security department of the branch, the wallet was temporarily taken back to the monitoring center by the check-in officer Fang Yan. Considering that there is a large amount of cash in the wallet, the owner will be anxious when it is lost. Upon the instruction of the leader of the security department of the branch, Fang Yan printed the contact number into a note and posted it on the ATM in the self-service area, so that the owner can get in touch with the monitoring center in the first time; At the same time, the monitoring center another operator Li Irong review surveillance video locked the owner, retained video for subsequent claims, but the Mid-Autumn Festival holiday owner has not contacted the monitoring center.
At 9:10 on September 13, the security department of the branch coordinated with the branch sales department and found the contact information through the owner's bank card. Subsequently, the monitoring center operator immediately contacted the owner to claim the lost property. It is reported that the owner of the Mid-Autumn Festival day after drinking in the ATM to withdraw money, did not check the personal belongings, until the operator contacted him, only to find that the wallet was missing.
At 10:20 on September 13, the owner, Mr. Li, rushed to the monitoring center to claim the wallet, and after counting, confirmed that the money in the bag was not less. After some communication, I learned that the owner is a teacher of an art training school, and the cash in his bag is the tuition fee received recently. If it is lost, it will be a big loss. Mr. Li took the lost wallet, very happy, to the monitoring center check-in and patrol officers on duty during the Mid-Autumn Festival holiday, work carefully and seriously to express gratitude, as well as the recovery of money, always for the sake of customers, for customers to solve problems of the noble quality of high praise.
Practice social responsibility
Yueyang Sonxun is a branch of Hunan Sonxun, since 2011, based in Yueyang, currently has more than 1500 square meters of office space, the construction of 300m square meters of professional monitoring alarm operation service center and more than 100 people of professional operation service team, to provide customers with 7*24 hours "online + offline" remote duty monitoring services; It has made important contributions to the construction of security systems in banks, hospitals, communities, hazardous-related enterprises, schools, subways and other fields. It can save on duty labor cost, improve management efficiency and reduce operation risk for customers; It can provide customers with comprehensive services such as bank ATM machine guard, bank branch night intrusion prevention, one-key emergency alarm, electrical fire monitoring and warning (smart electricity), "gun/explosion/drama/release" dangerous pipe network reservoir area watch, video intelligent storage and analysis, internal security information system operation and maintenance, subway security and CCTV monitoring system operation and maintenance.
After more than ten years of intensive work, Yueyang Sonxun has established a high-quality brand image in the local security field, practiced social responsibility, made a significant contribution to maintaining local public safety, and constantly strengthened and enlarged the brand of "Sonxun Shares", and won the full recognition and praise of customers in all fields of the city!
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