Recently, a wallet loss incident handled by Yueyang Sonxun Operation Monitoring Center occurred in Yueyang, involving 5088 yuan and 7 cards of various types, including bank cards. The check-in attendant of Yueyang Sonxun Monitoring Center cooperated with the local bank outlets to successfully return the lost wallet. The handling of this incident, on the one hand, confirmed the ability of Sonxun to deal with emergencies, on the other hand, reflected the attitude of the staff of Yueyang Local Monitoring and Operation Center to work responsibly and stick to the bottom line.

Event process

At 22:10 on the night of the Mid-Autumn Festival on September 10, 2022, when the local inspector Shi Zhixiang visited the Yueyang Branch of China Construction Bank, he found a wallet on the ATM, and initially found a large amount of cash and several bank cards in it. Shi Zhixiang immediately contacted the monitoring center and reported the situation to the superior leaders. The on-duty flight attendant of the monitoring center, Fang Yan, immediately went to the scene, checked the money and belongings in the bag with Shi Zhixiang under the supervision of the self-service area, and recorded the video with his mobile phone to keep the certificate. After counting, there were 5088 yuan of cash in the bag, 7 bank cards and other kinds of cards, and no ID card or contact information.

After asking the leader of the security department of the branch, the wallet was temporarily taken back to the monitoring center by the check-in attendant Fang Yan. Considering that there is a large amount of cash in the wallet, the owner will be worried after losing it. After being instructed by the leader of the branch security department, Fang Yan printed the contact number into a note and posted it on the ATM in the self-service area, so that the owner can contact the monitoring center at the first time; At the same time, another check-in attendant in the monitoring center, Li Airong, read the monitoring video to lock the owner and save the video for subsequent claim, but the owner of the Mid-Autumn Festival holiday has not contacted the monitoring center.

At 9:10 on September 13, the leader of the branch security department coordinated with the outlet business department to query the contact information through the bank card of the owner. Subsequently, the check-in attendant of the monitoring center immediately contacted the owner to claim the lost property. It is reported that the owner took money from the ATM after drinking on the Mid-Autumn Festival, and did not check his belongings afterwards. Until the check-in attendant contacted him, he found that his wallet was missing.

At 10:20 on September 13, the owner, Mr. Li, rushed to the monitoring center to claim the wallet. After counting, it was confirmed that the contents of the wallet were not missing. After some communication, we learned that the owner was a teacher of an art training school, and the cash in his bag was the tuition fee received recently. Once lost, it will be a huge loss. Mr. Li, holding the lost wallet, was very happy. He expressed his gratitude to the watchmen and patrolmen of the monitoring center for their hard work and meticulous work during the Mid-Autumn Festival holiday, and highly praised the noble quality of returning money, always thinking for customers, and solving problems for customers.

Practice social responsibility

Yueyang Shengxun is a branch company of Hunan Shengxun. Since 2011, it has been based in Yueyang, with an office space of more than 1500 square meters and a construction area of 300m ² Our professional monitoring and alarm operation service center and professional operation service team of more than 100 people provide customers with 7 * 24 hours "online+offline" remote on-duty monitoring service; It has made important contributions to promoting the construction of security systems in banks, hospitals, communities, enterprises, schools, subways and other fields. It can save on-duty labor costs, improve management efficiency and reduce operational risks for customers; It can provide customers with comprehensive services such as bank ATM guard, bank network intrusion prevention at night, one-button emergency alarm, electrical fire monitoring and early warning (smart electricity), "gun/explosion/drama/release" dangerous pipe network warehouse watch, video intelligent storage and analysis, internal security information system operation and maintenance, subway security inspection and CCTV monitoring system operation and maintenance.

After more than ten years of intensive work, Yueyang Shengxun has established a high-quality brand image in the field of local security, practiced social responsibility, made significant contributions to the maintenance of local public security, constantly strengthened and expanded the brand of "Shengxun Shares", and also won the full recognition and unanimous praise of customers in all fields of the city!